SHIPPING RATES & DELIVERY TIMES
US FREE for orders over $150 (Enter "FREE" during checkout)
$4.95* 1-5 days** FEDEX GROUND
CANADA FREE FOR ORDERS OVER $150 (ENTER "FREE" DURING CHECKOUT)
$14.95* 3-7 DAYS** FEDEX GROUND
INTERNATIONAL FREE FOR ORDERS OVER $150 (ENTER "FREE" DURING CHECKOUT)
$29.95* 2-10 days** FEDEX INTERNATIONAL
*Shipping fee is final and nonrefundable.
**Delivery times provided are estimates to be used as a guideline only. ACHRO cannot be held responsible for unforeseen delays due to weather conditions, busy holiday periods or customs delays.
We are happy to offer a refund on any unsuitable items, provided they are unworn and in resale-able condition, with all original labels and hang tags attached. All refunds exclude all shipping costs. If you wish to exchange for a different style, we ask that you request a refund and place a new order for the new item. Final sale items may not be returned; they are also not subject to price adjustments.
HOW TO RETURN YOUR ITEM(S)
- Contact us by email at firstname.lastname@example.org within 14 days of receiving your order to obtain your RA (Returns Authorization) Number. Include your name, order number, the item you are returning.
- Package up your return items securely and post the parcel back to us, using your preferred shipping service. Remember to use a reliable service as the goods are your responsibility until they arrive back with us.
- Upon inspection of the returned items, you will receive your refund via the same means used to make your purchase.
ADDRESS FOR RETURNS
1300 Factory Place Unit #202
Los Angeles, CA 90013
FREQUENTLY ASKED QUESTIONS
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
We will send you a 'Order Shipped' email as soon as your order has been shipped. This email will also contain your FEDEX tracking number.
WILL I BE CHARGED ADDITIONAL TAXES OR DUTY?
Customers outside of the US are responsible for all import duties and tax charges that may be applied by their local customs office on delivery to their country. Any Import duty or tax charges are out of our control and will be invoiced to you by FEDEX directly. If you are concerned about these charges, we recommend you contact your local customs authority prior to purchasing, in order to calculate the final landed price inclusive of all taxes.
DO I HAVE TO PAY FOR MY RETURN?
Yes, customers are responsible for the cost of shipping returns back to us.
WHEN WILL I RECEIVE MY REFUND?
Our warehouse aims to process all returns within 2 working days of receiving them. We will send you a 'Refund Confirmation' email to confirm that we have refunded your card. Please note that all refunds can take up to 7 days to credit on your account statement, depending on your card issuer.
WILL I BE CHARGED TAX OR DUTY ON MY REPLACEMENT ITEM?
We mark all replacement shipments as ‘exchange’ or ‘replacement’ with ‘no commercial value’, on the basis taxes would have been paid on the original order. In the unlikely event the your local authorities request taxes on the replacement item, we recommend that you dispute these charges with them directly.
If we've not answered your question above, please email email@example.com.